Thank you for purchasing a XYZprinting Netherlands B.V. product. Our products are made with a commitment to quality design. To ensure your best experience with our product, we advise you to read the quick installation guide or visit our website for further information (www.xyzprinting.com/en-GB/ ). If warranty service is needed, please contact our official website at www.xyzprinting.com/en-GB/. If you would like to learn more about the warranty services, please log on to www.xyzprinting.com/en-GB/, select “Support” then “Product Warranty” where you can find complete details of all the warranty terms and conditions. With any request for warranty service, you must provide the product name, serial number and date of purchase. Please keep this warranty card in a safe place, because if it is lost or destroyed a new one will not be issued. Please present this warranty card if you require any warranty service for covered defects in the product arising during the warranty period. Please retain all original packaging material. If you need warranty service, please ship your product with the original packaging. Shipping without the original packaging material may cause product damage during the shipment and may result in service fees for which you will be responsible.

IN ALL EVENTS, THE TOTAL LIABILITY OF XYZPRINTING FOR ANY PRODUCT DEFECTS OR ANY DAMAGES ARISING THEREFROM WILL NOT EXCEED THE END-USER’S PURCHASE PRICE FOR THIS PRODUCT, PLUS ANY NECESSARY EXPENSES INCURRED BY THE END-USER IN REQUESTING WARRANTY SERVICE.

What is Covered.

Except as stated below, this product is warranted to the original end-user buyer against any defects in material and workmanship that arise as a result of normal and reasonable use of the product. This warranty is not transferable to anyone who subsequently purchases, leases or otherwise obtains the product from the original end-user buyer.

How long the warranty lasts.

Except for the components listed in the "XYZprinting Service Information Appendix", the product is warranted for two years from the original end-user’s product purchase date as shown on the product warranty card or on other written proof of the original end-user’s product purchase date or for two year from the date of manufacture of the product if no written proof of the original end-user’s product purchase date can be provided.

What is not covered.

This warranty covers only defects in materials or workmanship arising as a result of normal and reasonable use of the product and does not cover any other problems, including those that arise from: (1) improper maintenance or modification; (2) use of software, media, parts, printing materials or supplies not provided by XYZprinting; (3) operation of the product outside the product’s specifications; or (4) unauthorized modification or misuse of the product. No warranty is given with respect to any consumables attached to or provided with the product (including but not limited to carton, packing materials, other accessories and maintenance tools listed in the user manual). XYZprinting does not offer global warranty, nor perform warranty services if the product is not acquired at official XYZprinting store or through its authorized resellers, or if the product is purchased outside of the region where the product is officially sold.

Service available areas: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, United Kingdom, Switzerland.

All overseas territories of the above countries are excluded.

What XYZprinting will do.

In the event a product defect is covered by this warranty, XYZprinting will repair or replace the product at no charge to the end-user.

How to get service.

If warranty service is needed, please contact our official website at www.xyzprinting.com/support/en-GB/Help In order to receive warranty service, you must provide the product name, serial number, date of purchase and a valid proof of purchase. If the product is eligible for warranty service, you will receive a Return Merchandise Authorization (RMA) number and a digital shipping label together with detailed instructions about the collection. Return and refund shall be authorized and arranged by XYZprinting.

Payment for shipping costs.

XYZprinting will be responsible for the costs of shipping for warranty service within the warranty period.

Other Terms and Conditions

When providing any warranty service, XYZprinting reserves the right to repair the product with materials and parts selected by XYZprinting or to replace the product with another product of the same kind, at the option of XYZprinting. Any replacement product may be new, refurbished, or used, provided that the replacement product has functionality at least equal to that of the product being replaced. After any repair or replacement, the original warranty period will continue from the end-user’s purchase date without extension or renewal.

XYZprinting may charge the end user for all costs incurred by XYZprinting with respect to a product submitted for warranty service under any of the following circumstances:

Disclaimer of Warranties

Limitation of Duration of Warranties

Limitation of Liability