Filament Error

Dear customer,

We regret to inform you that you cant use this cartridge of filament because our system shows it has already been used.

How do I solve this issue?

Please submit a new support ticket with following information:

Once we have checked information you supplied are the same as the information in our system, we will restore access to your filament.

Our apologies for any inconvenience this has caused, and we appreciate your assistance.

Sincerely,

Support Team,

XYZprinting, Inc.