Thank you for purchasing a XYZprinting product. Our products are made with a commitment to quality design. To ensure your best experience with our product, we advise you to read the quick installation guide or visit our website for further information (www.xyzprinting.com). If warranty service is needed, please contact our official website at www.xyzprinting.com. If you would like to learn more about the warranty services, please log on to www.xyzprinting.com, select “Support” then “Product Warranty” where you can find complete details of all the warranty terms and conditions. With any request for warranty service, you must provide the product name, serial number and date of purchase. Please keep this warranty card in a safe place, because if it is lost or destroyed a new one will not be issued. Please present this warranty card if you require any warranty service for covered defects in the product arising during the warranty period. Please retain all original packaging material. If you need warranty service, please ship your product with the original packaging. Shipping without the original packaging material may cause product damage during the shipment and may result in service fees for which you will be responsible.
IN ALL EVENTS, THE TOTAL LIABILITY OF XYZPRINTING FOR ANY PRODUCT DEFECTS OR ANY DAMAGES ARISING THEREFROM WILL NOT EXCEED THE END-USER’S PURCHASE PRICE FOR THIS PRODUCT, PLUS ANY NECESSARY EXPENSES INCURRED BY THE END-USER IN REQUESTING WARRANTY SERVICE.
Except as stated below, this product is warranted to the original end-user buyer against any defects in material and workmanship that arise as a result of normal and reasonable use of the product. This warranty is not transferable to anyone who subsequently purchases, leases or otherwise obtains the product from the original end-user buyer.
Except for the components listed in the "XYZprinting Service Information Appendix", the product is warranted for one year from the original end-user’s product purchase date as shown on the product warranty card or on other written proof of the original end-user’s product purchase date or for one year from the date of manufacture of the product if no written proof of the original end-user’s product purchase date can be provided.
This warranty covers only defects in materials or workmanship arising as a result of normal and reasonable use of the product and does not cover any other problems, including those that arise from: (1) improper maintenance or modification; (2) use of software, media, parts, printing materials or supplies not provided by XYZprinting; (3) operation of the product outside the product’s specifications; or (4) unauthorized modification or misuse of the product. No warranty is given with respect to any consumables attached to or provided with the product (including but not limited to carton, packing materials and other accessories listed in the Accessory List in the user manual). XYZprinting does not offer global warranty, nor perform warranty services outside of the region where you bought the product.
In the event a product defect is covered by this warranty, XYZprinting will repair or replace the product at no charge to the end-user, other than any shipping charges as stated below.
If warranty service is needed, please contact our official website at www.xyzprinting.com/support. In order to receive warranty service, you must provide the product name, serial number and date of purchase. If the product is eligible for warranty service, you will receive a Return Merchandise Authorization (RMA) number and the address of the service center to which the product should be shipped for warranty service. When you receive an RMA number, you must ship the product to the specified service center with the RMA number printed on the shipping label or on the shipping carton. An RMA number is required before you ship the product for warranty service. If you fail to include an RMA number on the shipping label or the shipping carton, any repair or replacement of the product could be delayed.
The end-user is responsible for the costs of shipping the product to the assigned service center for warranty service. If an end-user submits a product for warranty service within the warranty period, the product has a product defect covered by this warranty, and the end-user is located within the service area , XYZprinting will be responsible for the costs of shipping the repaired or replacement product to the end-user. In all other cases, the end-user is responsible for the costs of shipping the product back to XYZprinting. XYZprinting ordinarily uses ground shipping for the return of a product to the end-user after any warranty service. If an end-user requests that the product be returned by an alternate method of shipment, and XYZprinting agrees to the alternative method, the end-user is responsible for the costs of the shipment by the alternative method.
When providing any warranty service, XYZprinting reserves the right to repair the product with materials and parts selected by XYZprinting or to replace the product with another product of the same kind, at the option of XYZprinting. Any replacement product may be new, refurbished, or used, provided that the replacement product has functionality at least equal to that of the product being replaced. After any repair or replacement, the original warranty period will continue from the end-user’s purchase date without extension or renewal. XYZprinting may charge the end user for all costs incurred by XYZprinting with respect to a product submitted for warranty service under any of the following circumstances:
|da Vinci 1.0, da Vinci 2.0 Duo, da Vinci 1.1 Plus, da Vinci 1.0 AiO, da Vinci Jr. 1.0, da Vinci Jr. 1.0 w, da Vinci Jr. 1.0 3-in-1, da Vinci Jr. 2.0 Mix , da Vinci Jr. 1.0 Pro, da Vinci Jr. 1.0A (Pro), da Vinci Jr. WiFi Pro, da Vinci mini w, da Vinci mini w+, da Vinci miniMaker, da Vinci nano, da Vinci nano w, da Vinci Color, da Vinci Color mini, da Vinci 1.0 Pro, da Vinci 1.0 Pro 3-in-1, da Vinci Super||Motor Module||90 days|
|Print Bed Module||90 days|
|da Vinci 1.0, da Vinci 2.0 Duo, da Vinci 1.1 Plus, da Vinci 1.0 AiO, da Vinci Jr. 1.0, da Vinci Jr. 1.0 w, da Vinci Jr. 1.0 3-in-1, da Vinci Jr. 2.0 Mix , da Vinci Jr. 1.0 Pro, da Vinci Jr. 1.0A (Pro), da Vinci Jr. WiFi Pro, da Vinci mini w, da Vinci mini w+, da Vinci miniMaker, da Vinci nano, da Vinci nano w, da Vinci Color, da Vinci Color mini, da Vinci 1.0 Pro, da Vinci 1.0 Pro 3-in-1, da Vinci Super, da Vinci 3D Pen, da Vinci 3D Pen Cool||Print Head Module (Extruder Module)||90 days|
|da Vinci Color, da Vinci Color mini||Inkjet Carriage||90 days|
|da Vinci Super||Front-feeding Module||90 days|
|Nobel 1.0A||Laser Engine||180 days|
|da Vinci 3D Pen, da Vinci 3D Pen Cool||Gear||90 days|