• Product Warranty

Limited Warranty

  • Thank you for purchasing a XYZprinting product. Our products are made with a commitment to quality design. To ensure your best experience with our product, we advise you to read the quick installation guide or visit our website for further information (www.xyzprinting.com). If warranty service is needed, please contact our official website at www.xyzprinting.com. If you would like to learn more about the warranty services, please log on to www.xyzprinting.com, select “Support” then “Product Warranty” where you can find complete details of all the warranty terms and conditions. With any request for warranty service, you must provide the product name, serial number and date of purchase. Please keep this warranty card in a safe place, because if it is lost or destroyed a new one will not be issued. Please present this warranty card if you require any warranty service for covered defects in the product arising during the warranty period. Please retain all original packaging material. If you need warranty service, please ship your product with the original packaging. Shipping without the original packaging material may cause product damage during the shipment and may result in service fees for which you will be responsible.


    IN ALL EVENTS, THE TOTAL LIABILITY OF XYZPRINTING FOR ANY PRODUCT DEFECTS OR ANY DAMAGES ARISING THEREFROM WILL NOT EXCEED THE END-USER’S PURCHASE PRICE FOR THIS PRODUCT, PLUS ANY NECESSARY EXPENSES INCURRED BY THE END-USER IN REQUESTING WARRANTY SERVICE.

  • What is Covered.

    Except as stated below, this product is warranted to the original end-user buyer against any defects in material and workmanship that arise as a result of normal and reasonable use of the product. This warranty is not transferable to anyone who subsequently purchases, leases or otherwise obtains the product from the original end-user buyer.

  • How long the warranty lasts.

    Except for the components listed in the "XYZprinting Service Information Appendix", the product is warranted for one year from the original end-user’s product purchase date as shown on the product warranty card or on other written proof of the original end-user’s product purchase date or for one year from the date of manufacture of the product if no written proof of the original end-user’s product purchase date can be provided.

  • What is not covered.

    This warranty covers only defects in materials or workmanship arising as a result of normal and reasonable use of the product and does not cover any other problems, including those that arise from: (1) improper maintenance or modification; (2) use of software, media, parts, printing materials or supplies not provided by XYZprinting; (3) operation of the product outside the product’s specifications; or (4) unauthorized modification or misuse of the product. No warranty is given with respect to any consumables attached to or provided with the product (including but not limited to carton, packing materials and other accessories listed in the Accessory List in the user manual). XYZprinting does not offer global warranty, nor perform warranty services outside of the region where you bought the product.

  • What XYZprinting will do.

    In the event a product defect is covered by this warranty, XYZprinting will repair or replace the product at no charge to the end-user, other than any shipping charges as stated below.

  • How to get service.

    If warranty service is needed, please contact our official website at www.xyzprinting.com/support. In order to receive warranty service, you must provide the product name, serial number and date of purchase. If the product is eligible for warranty service, you will receive a Return Merchandise Authorization (RMA) number and the address of the service center to which the product should be shipped for warranty service. When you receive an RMA number, you must ship the product to the specified service center with the RMA number printed on the shipping label or on the shipping carton. An RMA number is required before you ship the product for warranty service. If you fail to include an RMA number on the shipping label or the shipping carton, any repair or replacement of the product could be delayed.

  • Payment for shipping costs.

    The end-user is responsible for the costs of shipping the product to the assigned service center for warranty service. If an end-user submits a product for warranty service within the warranty period, the product has a product defect covered by this warranty, and the end-user is located within the service area , XYZprinting will be responsible for the costs of shipping the repaired or replacement product to the end-user. In all other cases, the end-user is responsible for the costs of shipping the product back to XYZprinting. XYZprinting ordinarily uses ground shipping for the return of a product to the end-user after any warranty service. If an end-user requests that the product be returned by an alternate method of shipment, and XYZprinting agrees to the alternative method, the end-user is responsible for the costs of the shipment by the alternative method.

  • Other Terms and Conditions

    When providing any warranty service, XYZprinting reserves the right to repair the product with materials and parts selected by XYZprinting or to replace the product with another product of the same kind, at the option of XYZprinting. Any replacement product may be new, refurbished, or used, provided that the replacement product has functionality at least equal to that of the product being replaced. After any repair or replacement, the original warranty period will continue from the end-user’s purchase date without extension or renewal. XYZprinting may charge the end user for all costs incurred by XYZprinting with respect to a product submitted for warranty service under any of the following circumstances:

  • 1. Misuse: In the case of any defect or damage to the product caused by incorrect use, improper installation, abnormal wear, physical damage or deformation caused by falls or blows, burnt circuits resulting from action by the user, broken or bent interfaces or pins, or any other defect or physical damage to the product caused by misuse.
  • 2. Incompatibility issues: In the case of any problem not directly related to the function of the product itself, such as a complaint of a conflict with or interference from other electronic equipment, a failure to perform as the user expected, noise from motor operation, speed, or odor caused from use of the product.
  • 3. Damage caused by force majeure such as a lightning strike, fire, earthquake, floods, civil disturbance or war, or any other event beyond human control.
  • 4. Any request for warranty service after expiration of the warranty period.

Limitation of Warranties

  • Disclaimer of Warranties
    NEITHER XYZPRINTING NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
  • EXCEPT AS EXPRESSLY PROVIDED HEREIN, XYZPRINTING DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
  • Limitation of Duration of Warranties
    THE DURATION OF ANY IMPLIED WARRANTY WITH RESPECT TO THE PRODUCT, INCLUDING ANY WARRANTY OF MERCHANTABILITY, QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE PERIOD OF THE LIMITED WARRANTY SET FORTH ABOVE.
  • Some states (countries) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
  • Limitation of Liability
    THE REMEDIES PROVIDED IN THIS LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY OR ANY DEFECTS IN THE PRODUCT.
  • EXCEPT AS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT SHALL XYZPRINTING OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA OR PROFIT), WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER XYZPRINTING OR ANY OF ITS THIRD PARTY SUPPLIERS IS ADVISED OR KNOWLEDGABLE OF THE POSSIBILITY OF SUCH DAMAGES. FOR MORE DETAIL, PLEASE VISIT OUR OFFICIAL WEBSITE (www.xyzprinting.com) - PRIVACY POLICY.
  • IN ALL EVENTS, THE TOTAL LIABILITY OF XYZPRINTING FOR ANY PRODUCT DEFECTS OR ANY DAMAGES ARISING THEREFROM WILL NOT EXCEED THE ORIGINAL END-USER’S PURCHASE PRICE FOR THIS PRODUCT PLUS ANY NECESSARY EXPENSES INCURRED BY THE ORIGINAL END-USER IN REQUESTING WARRANTY SERVICE.
  • To the extent that this Limited Warranty is inconsistent with applicable state or federal (country) law, this Limited Warranty shall be deemed modified to be consistent with such applicable state or federal (country) law. Some states (countries) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
  • This warranty gives you specific legal rights, and you may also have other rights which vary from state (country) to state (country).

XYZprinting Service Information Appendix

    Warranty Period for Components
  • Other than the product purchased, the following components of the product are warranted for the period of time, as listed in the following table, from the original end-user’s product purchase date as shown on the product warranty card or on other written proof of the original end-user’s product purchase date or from the date of manufacture of the product if no written proof of the original end-user’s product purchase date can be provided.

PRODUCT
COMPONENT WARRANTY
da Vinci 1.0, da Vinci 2.0 Duo, da Vinci 1.1 Plus, da Vinci 1.0 AiO, da Vinci Jr. 1.0, da Vinci Jr. 1.0 w, da Vinci Jr. 1.0 3-in-1, da Vinci Jr. 2.0 Mix , da Vinci Jr. 1.0 Pro, da Vinci Jr. 1.0A (Pro), da Vinci Jr. WiFi Pro, da Vinci mini w, da Vinci mini w+, da Vinci miniMaker, da Vinci nano, da Vinci nano w, da Vinci Color, da Vinci Color mini, da Vinci 1.0 Pro, da Vinci 1.0 Pro 3-in-1, da Vinci Super Motor Module 90 days
Print Bed Module 90 days
da Vinci 1.0, da Vinci 2.0 Duo, da Vinci 1.1 Plus, da Vinci 1.0 AiO, da Vinci Jr. 1.0, da Vinci Jr. 1.0 w, da Vinci Jr. 1.0 3-in-1, da Vinci Jr. 2.0 Mix , da Vinci Jr. 1.0 Pro, da Vinci Jr. 1.0A (Pro), da Vinci Jr. WiFi Pro, da Vinci mini w, da Vinci mini w+, da Vinci miniMaker, da Vinci nano, da Vinci nano w, da Vinci Color, da Vinci Color mini, da Vinci 1.0 Pro, da Vinci 1.0 Pro 3-in-1, da Vinci Super, da Vinci 3D Pen, da Vinci 3D Pen Cool Print Head Module (Extruder Module) 90 days
da Vinci Color, da Vinci Color mini Inkjet Carriage 90 days
da Vinci Super Front-feeding Module 90 days
Nobel 1.0A Laser Engine 180 days
da Vinci 3D Pen, da Vinci 3D Pen Cool Gear 90 days

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