• Product Warranty

Product Warranty Card – Limited Warranty

  • Thank you for choosing XYZprinting. Our products are made with believe in quality design and robust manufacturing. To ensure your best experience with our product we sincerely advise you to read the quick-start brochure and the user manual on the CD that was included in the package.
  • If warranty service is needed please contact your original seller or submit a ticket via the XYZprinting website. If you would like to know more about the warranty services, please log on to www.xyzprinting.com, select “Support “ then “Product Document” where you can find complete details of all the warranty conditions.
  • When providing warranty service within the warranty period, XYZprinting reserved the right to choose materials and parts to repair, or to replace the product with another of the same kind, based on the availability. With any request for warranty service, please provide the Name of the Product, Serial Number, and Proof of Purchase. After any repair or replacement, the warranty period of the original product will continue without extension or renewal.
  • IN ALL EVENTS, THE TOTAL LIABILITY OF XYZPRINTING FOR ANY PRODUCT DEFECTS OR ANY DAMAGES ARISING THEREFROM WILL NOT EXCEED THE END-USER’S PURCHASE PRICE FOR THIS PRODUCT PLUS ANY NECESSARY EXPENSES INCURRED BY THE END-USER IN THE REQUEST FOR WARRANTY SERVICE.
  • With any request for warranty service, please provide the Product name,serial number and date of purchase.

WARRANTY

  • Terms of Warranty

    1.This Product is warranted to the end-user customer for one year from the end user’s purchase date against any defects in material and workmanship. This limited warranty covers only those defects that arise as a result of normal and reasonable use of the Product and does not cover any other problems, including those that arise from: (i) improper maintenance or modification; (ii) software, media, parts or supplies not provided by XYZprinting; (iii) operation of the Product outside the Product’s specifications; or (iv) unauthorized modification or misuse of the Product. In the event a Product defect is covered by this warranty, XYZprinting will repair or replace the Product at no charge to the end-user. Presentation of this warranty card or proof of purchase of the Product will ensure free warranty service for covered defects in the Product arising within the warranty period.

  • Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
  • The following parts are separate from the Product and are covered only under the warranties given by their manufacturers:
    • Extruder Module: A limited warranty is provided by the manufacturer for a period of 90 days after the purchase date of the product.
    • Heated Bed(Print Bed): A limited warranty is provided by the manufacturer for a period of 90 days after the purchase date of the product.
    • Motor Modules: A limited warranty is provided by the manufacturer for a period of 90 days after the purchase date of the product.

    No warranty is given with respect to any consumables attached to or provided with the Product (including carton, packing materials, power cords, USB cables, coil consumables, user manuals and software CDs). If any applicable law prohibits the disclaimer of all warranties with respect to these items, the items are warranted to the same extent as the Product itself, and the warranty is subject to the same limitations and exclusions as apply to the warranty of the Product.

  • 2. To protect your warranty rights, please request the dealer to fill in the product information and purchase date on the Product Warranty Card.
  • 3. Please keep this warranty card in a safe place, because if it is lost or destroyed a new one will not be issued. Please present this warranty card if you require any warranty service for covered defects in the Product arising during the warranty period.
  • 4. XYZprinting reserves the right to repair the Product with materials and parts selected by XYZprinting or to replace the Product with another product of the same kind, at the option of XYZprinting. Any replacement product may be new, refurbished, or used, provided that the replacement product has functionality at least equal to that of the Product being replaced.
  • 5.XYZprinting may charge the end user for all costs incurred by XYZprinting with respect to a Product submitted for warranty service under any of the following circumstances:
    • Misuse: In the case of any defect or damage to the product caused by incorrect use, improper installation, abnormal wear, physical damage or deformation caused by falls or blows, burnt circuits resulting from action by the customer, broken or bent interfaces or pins, or any other defect or physical damage to the product caused by misuse.
    • Incompatibility issues: any problem not directly related to the Product itself, such as a complaint of a conflict with or interference from other electronic equipment, a failure to perform as the customer expected, noise from motor operation, printing speed, or odor caused from printing.
    • Damage caused by force majeure (such as a lightning strike, fire, earthquake, floods, civil disturbance or war, or any other event beyond human control).
    • Any request for warranty service after expiration of the warranty period.

Limitations of Warranty

  • NEITHER XYZPRINTING NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. EXCEPT AS EXPRESSLY PROVIDED HEREIN, XYZPRINTING DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitations of Liability

  • The remedies provided in this Limited Warranty are the customer’s sole and exclusive remedies for any breach of warranty or any defects in the Product.
  • EXCEPT AS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT SHALL XYZPRINTING OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT,INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA OR PROFIT),WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER XYZPRINTING OR ANY OF ITS THIRD PARTY SUPPLIERS IS ADVISED OR KNOWLEDGABLE OF THE POSSIBILITY OF SUCH DAMAGES.
  • EXCEPT AS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT SHALL XYZPRINTING OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA OR PROFIT), WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER XYZPRINTING OR ANY OF ITS THIRD PARTY SUPPLIERS IS ADVISED OR KNOWLEDGABLE OF THE POSSIBILITY OF SUCH DAMAGES.
  • IN ALL EVENTS, THE TOTAL LIABILITY OF XYZPRINTING FOR ANY PRODUCT DEFECTS OR ANY DAMAGES ARISING THEREFROM WILL NOT EXCEED THE END-USER’S PURCHASE PRICE FOR THIS PRODUCT PLUS ANY NECESSARY EXPENSES INCURRED BY THE END-USER IN THE REQUEST FOR WARRANTY SERVICE.
  • To the extent that this Limited Warranty is inconsistent with applicable state or federal law, this Limited Warranty shall be deemed modified to be consistent with such applicable state or federal law.
  • Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
  • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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